At VeloxGlow Limited, we want you to be completely satisfied with your automotive care products and accessories. Under Irish and EU consumer law (specifically the Consumer Rights Directive), online customers have specific rights regarding returns and cancellations. 

1. The 14-Day “Cooling-Off” Right (Cancellations): Standard Return Window: You have the legal right to cancel and return your order within 14 days from the day after you (or someone you nominate) receive your physical goods, without needing to provide a reason.Condition of Items: To qualify for a return, items must be unused, unopened, and in their exact original packaging (suitable for resale). Products that have been opened, tested, or used (such as opened ceramic coatings, chemical sprays, or unsealed microfiber towels) cannot be returned due to safety and hygiene standards, unless they are defective.

2. Defective, Damaged, or Incorrect Items: If your product arrives damaged, defective, or is not what you ordered, please notify us within 48 hours of delivery. In line with the Irish Sale of Goods and Supply of Services Act, if an item is faulty or not of merchantable quality, VeloxGlow Limited will cover all return shipping costs and provide a replacement or a full refund.

3. Return Process: To initiate a return or exchange, follow these steps:

   Contact Support: Email our team at hello24@veloxglow.com with your order number, proof of purchase, and photos/details of the items you wish to return. 

   ​Authorization: Once your return request is reviewed and approved, our team will provide you with return instructions and our designated return address in Bray, County Wicklow.

   ​Shipping the Item: Pack the items securely in their original packaging. Unless the item is faulty or incorrect, return shipping costs are the responsibility of the customer. We recommend using a trackable postal service, as VeloxGlow Limited cannot be held liable for items lost in transit.

4. Refunds: ​Inspection: Once your returned package is received and inspected by our team, we will notify you of the approval or rejection of your refund.

   ​Processing Time: If approved, your refund will be processed automatically to your original method of payment within 7 to 10 business days. Please note that your bank or payment gateway provider may take additional time to post the funds to your account.

5. Governing Law: Any disputes or claims arising out of or in connection with purchases from VeloxGlow Limited shall be governed by and construed in accordance with the laws of Ireland, and subject to the jurisdiction of the Irish courts.